lesson 09 退换货
    getting a refund and exchange
    01 what is your refund policy?
    你们的退货流程是什么？
    词组释义 refund policy 退货规定, 退款政策
    02 do you want a refund or an exchange?
    您要退货还是换货？
    类似表达
    do you want to have your money back or exchange the product?
    03 i want to change for a new one.
    我要换货。
    词组释义 change for 交换
    04 customers who are not satisfied with the goods can return it and get a full refund.
    对商品不满意的顾客可以退货，并获得全额退款。
    词组释义 a full refund 全额退款，全额偿还
    05 can you tell me why you ask for a return?
    您能告诉我为什么要求退货吗？
    类似表达
    can i have the reason of your return? / may i ask the reason for the return?
    06 we claim the return of goods in view of the inferior quality.
    鉴于质量低劣，我们要求退货。
    单词释义
    claim [kle?m] vt. vi. 要求 inferior [?n?f??r??(r)] adj. 低劣的，下等的
    07 please arrange for the dispatch of replacements as soon as possible,since we are in urgent need of these materials.
    由于我们急需这些原料，请尽快安排换货。
    单词释义
    dispatch [d?'sp?t?] n. 发送，快速办理 material [m??t??r??l] n. 原料，材料
    08 we promise that there will of course be no charge for the replacement.
    我们承诺换货不收取任何费用。
    单词释义 charge [t?ɑ:d?] n. 费用，要价，收费
    09 could i ask for a return or exchange of the goods if they were defective?
    如果商品是次品的话，我方是否可以退货或者换货呢？
    单词释义 defective [d?'fekt?v] adj. 有瑕疵的，有缺陷的
    10 we would investigate every particular case of refund or exchange.
    我们将对每种退换货的特殊情况进行调查。
    单词释义 investigate [?n?vest?ge?t] vt. vi. 调查，审查
    note
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